Notification Server^™ Frequently Asked Questions

How does Notification Server work?

You access and implement Notification Server from any Internet browser. Your list, in a variety of formats, is easily uploaded into the system by browsing the folders in your Windows Explorer. Next, from any phone, call Notification Server and record your personal message. Schedule and release your message to the list(s) you have stored. That's it! In minutes your message is going out to hundreds, even thousands. Your success report will be delivered right to your email box. See how many calls were completed; how many were answered live, went to voicemail, etc. Don't forget about getting responses, too.

Do I need additional equipment or software to use Notification Server?

All you need is a PC with Internet access, MS Excel or a browser, a phone, and an email account.

Is this like a Dialer product?

No. No additional hardware is attached to your PC or phone circuits. Notification Server is available to users anywhere in the world with Internet access and a phone to record your message.

How would I get the names and numbers into Notification Server?

Your lists import directly from most databases, Access, Excel, Outlook or into our template.

What if all our departments need to make calls at the same time?

Not a problem. We can handle hundreds of clients at one time.

What about the National Do Not Call List?

Non-profit organizations are exempt at this time. Business "opt in" relationships are exempt as well. We do have special features to remove those who might have been called in error, or to remove anyone permanently that would like to be removed. If in doubt, check with www.donotcall.org for up to the minute details on restrictions.

I'm afraid my members will be irritated with a telemarketing call, is that the case?

No. This is not a telemarketing call. You are calling your personal list with your personal message recorded by you. Your members know you and welcome your calls. When Notification Server delivers a message, it is designed to eliminate "dead air" that is sometimes experienced with those undesirable telemarketing calls. Besides, they will recognize your organization name or your name when you announce the call.

What does Notification Server cost?

Usually the calls are incrementally debited from your account as you use them, at the rate you want to use them. Other plans have monthly or annual fees related to specialized hosting of your needs on our servers. Please contact us for a plan specific to your needs.

How do I pay for it?

Usually prepared or direct account draft. Usage related invoices are always provided. We take Visa, MasterCard, American Express and cash or checks with prior arrangement.

Are there additional charges for long distance?

No. Just use any 10-digit phone number - anywhere in the USA.

How will I know the calls have been made?

This is a very important part of Notification Server. You will receive a report via email after the completion of the calls. It details how many calls were completed and if those calls were received live, left on voice mail, or not completed and the reason why. If a busy signal or no answer is received Notification Server will retry the number for a period of time.

Can I get any response or action from the called party?

Yes. A recorded voice response can be captured as well as a digit response that you can dictate  to answer your questions. For example, "press one if you will attend this event, press two if not, or press three to be transferred to our attendant desk". Some plans can capture a recorded voices which can be transcribed to complete an information gathering activity.

What's the limit to the number of calls that can be made:

We can make tens to thousands of calls in minutes. Our capacity is always growing to meet our contractual commitments with existing and new clients.

Do I need to resend my list each time I need to use Notification Server?

No. Lists processed onto our servers are stored with secure access only by you, and are deleted or changed by you through one of several forms of list management and editing.